What we monitor

🖥️ Servers and Infrastructure

Real-time monitoring of the status of all your company’s servers—whether physical or virtual. We track CPU usage, RAM, disk space, temperature, the status of critical services, and operating system integrity. A server approaching its capacity limit is detected in advance—before it crashes.

🌐 Networks and Connectivity

We monitor the availability and performance of the internal network, switches, firewalls, routers, and the internet connection. Any loss of connectivity, abnormal behavior in network equipment, or a drop in bandwidth is detected immediately—with precise identification of the point of failure.

📡 Wireless Networks

Status and performance of wireless access points, coverage, interference, and the number of connected devices. Essential for hotels, clinics, open-plan offices, and any environment where Wi-Fi is critical to operations.

🔒 Security

Monitoring of security events on firewalls, intrusion detection systems, and endpoints. Real-time alerts for unauthorized access attempts, suspicious network activity, and potential threats before they cause damage.

💾 Backups

Automatic verification of backup status—whether they ran successfully, whether the data was saved correctly, and whether there is enough space. One of the most critical failures in businesses is discovering that the backup wasn’t working only when data needs to be recovered. With us, that doesn’t happen.

📧 Email and Cloud Services

Monitoring the availability and performance of email services, Microsoft 365, data flows, and cloud integrations. Issues with Exchange Online or critical synchronization processes are detected and resolved before they affect users.

🖨️ Equipment and Workstations

Status of computers, laptops, and critical peripheral equipment—pending updates, emerging hardware issues, running low on disk space, applications with recurring errors.

🔋 Power Systems and UPS

For customers with critical equipment, we monitor the status of UPS and power supply systems—ensuring that any power outage is detected and reported immediately.

The true cost of downtime

An hour of system downtime at a company with 20 employees can cost thousands of euros—due to lost productivity, missed sales, dissatisfied customers, and damage to the company’s reputation. Many companies only realize this cost after experiencing it firsthand.

DataRoad’s 24/7 monitoring is the investment that helps you avoid those costs. In most cases, the cost of one month of monitoring is less than the cost of a single hour of unplanned downtime.

It’s not an expense. It’s insurance—with the difference that it kicks in before a loss occurs, not after.

Proactive monitoring vs. reactive support — what's the difference?

Most companies have reactive IT support—when something goes wrong, they call the technician. The problem is that the damage has already been done: the system is down, users are stuck, and operations are compromised.

DataRoad’s proactive monitoring flips this logic on its head. Instead of waiting for a problem to occur, we identify early warning signs—a disk running out of space, a service consuming excessive resources, a device running hot—and take action before a failure occurs. The system never goes down because the problem was resolved before it could manifest.

It’s the difference between putting out fires and preventing them from starting.

Real-world examples of monitoring in action

File server at 94% disk capacity The monitoring system detected that a client’s primary file server had reached 94% disk capacity at 2:30 a.m. on a Saturday. The DataRoad team was alerted, assessed the situation remotely, and cleaned up temporary files and redirected logs before the office opened on Monday. The client was never aware that the problem had occurred.

Silent Backup Failure At a DataRoad client clinic, the backup system stopped working properly after an automatic software update. Monitoring detected the absence of a successful backup after 24 hours and alerted the team. The issue was resolved remotely in less than an hour. Without monitoring, the failure could have gone unnoticed for weeks—until the moment data recovery was needed.

Suspicious traffic spike on the network At an international corporate group, the monitoring platform detected an unusual spike in outbound traffic on one of the servers outside of business hours. The DataRoad team immediately investigated, identified a compromised process, and isolated the system before any data could be exfiltrated.

For what types of companies is this essential?

24/7 monitoring is especially critical in organizations where technology is at the heart of operations and any downtime has a direct impact on the business:

🏨 Hospitality — Check-ins, PMS systems, guest Wi-Fi, and payments can’t stop—at any time of day or night.

🏥 Healthcare and Clinics — Clinical management systems, imaging, and patient records require round-the-clock availability and maximum data protection.

🏛️ Embassies and International Organizations — Environments with high requirements for security, confidentiality, and continuous availability.

🏢 Companies with Continuous Operations — Any organization with teams across multiple time zones or 24/7 operations cannot rely solely on support during business hours.

💼 Companies with Critical Data — Law firms, asset management firms, financial institutions, and any organization where data loss or compromise has serious consequences.

Included in IT Unlimited

24/7 monitoring is included in DataRoad’s IT Unlimited contracts—no additional costs, no extra modules to pay for, and no surprises on your bill. This is one of the reasons why the IT Unlimited model is the choice of more than 180 companies that trust DataRoad to manage their entire technology infrastructure.

Unlimited support. 24/7 monitoring. Fixed monthly fee. No long-term commitment.

Frequently Asked Questions

Does installing monitoring agents affect system performance? No. Monitoring agents are extremely lightweight and consume minimal resources—typically less than 1% of CPU and memory. Users won’t notice any difference in performance.

Do I receive alerts directly, or only through DataRoad? Depending on the configuration, we can also send alerts to the client’s IT manager or senior management—to ensure full transparency regarding the status of the systems. By default, alerts are managed by the DataRoad team, which takes immediate action without requiring any intervention from the client.

Does the service operate outside of business hours? Yes. That’s exactly what it’s there for. Monitoring and alarm systems operate 24 hours a day, 7 days a week, including weekends and holidays. Many problems occur outside of business hours—and that’s when monitoring is most valuable.

What reports will I receive? Each month, the client receives a detailed report outlining the status of all monitored systems, incidents detected and resolved, uptime, and recommendations for improvement. Clear, objective, and useful information for management.

Does monitoring include cybersecurity? Yes, to some extent. Monitoring includes the detection of anomalous network behavior, as well as security alerts from firewalls and endpoints. For advanced cybersecurity protection, DataRoad offers a dedicated complementary service.

Your systems deserve constant attention. DataRoad ensures that they get it.

Contact us to learn how 24/7 monitoring can transform the stability and security of your company’s IT infrastructure.

📞 211 459 950 📧 sales@dataroad.pt 🕐 Monday through Friday, 9:30 a.m. to 6:30 p.m.