IT Unlimited Plans – Business Support for Companies

🔵 Essential

For small businesses that need reliable support without the hassle.

• Up to 10 users/devices
• Response time: 4 business hours
• Unlimited remote support (during business hours)
• Basic network and endpoint monitoring
• Backup management (regular checks)

Ideal for: medical practices, law firms, small clinics, startups.

��� Premium

For growing companies with more demanding IT environments.

• Up to 50 users/devices
• Response time: 2 business hours maximum
• Unlimited remote support + on-site visits included (up to 4 per month)
• Advanced monitoring: servers, network, storage, and cloud
• Backup management with quarterly restore tests
• Managed firewall and perimeter security
• Managed Microsoft 365 Licensing
• Monthly Executive Report

Ideal for: hotels, clinics, and companies with multiple departments or service counters.

🔴 Premium 365

For organizations with critical infrastructure and compliance requirements.

• Unlimited users/devices
• Response time: 1 hour maximum (24/7, including weekends and holidays)
• Unlimited remote and on-site support with a contractual SLA
• Comprehensive monitoring: hybrid cloud, virtualization, VPN, multi-site environments
• Backup management with documented monthly tests and a business continuity plan (BCP)
• Managed SOC and security incident response
• Quarterly IT strategic review meetings

Ideal for: embassies, universities, hotel chains, multinational corporations, and regulated companies.

🔵 Essential — “Stop winging it.”

Most small businesses still manage their IT based on luck and a “cousin who knows about computers.” This comes at a cost—in lost productivity, compromised data, and time that can never be recovered. The Essential Plan puts an end to that. Real support, real monitoring, real results.

🟠 Premium — “Grow without hitting a wall.”

As a company grows, its IT infrastructure must keep pace—or it becomes the biggest obstacle to growth. The Business Plan was designed for companies that can’t afford to stop: hotels with constant check-ins, clinics handling sensitive data, and teams that rely on systems that are always available. If your business never sleeps, neither does your IT.

🔴 Premium 365 — “Zero tolerance for failures.”

For those operating in critical environments—embassies, multinational corporations, universities, regulated infrastructure—there is no middle ground. You either have top-tier support, or you take a risk. The Enterprise plan guarantees a response within one hour, 24 hours a day, 365 days a year, with a contractual SLA, advanced security management, and compliance reports. Because one hour of downtime can cost more than a year of support.

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