Your Company Deserves More Than a Technician Who Shows Up Whenever He Can

There’s a moment every company knows—and dreads. The server that crashes in the middle of the day. The network that goes down during a presentation to an important client. The email system that stops working just when there’s an urgent proposal to send. The ransomware that encrypts all your files on a Friday at 5 p.m.

At this point, it’s not just a technical issue. It’s about business continuity, customer trust, the productivity of the entire team, and, in extreme cases, the company’s very survival.

The question every company should ask its IT partner before that moment arrives is simple:

When technology fails—and it will fail—who will step in, how quickly, and with the actual ability to resolve the issue?

DataRoad has the answer. With over 10 years of experience, more than 200 client companies, certifications from the world’s leading technology manufacturers, and a team that treats your company’s IT as if it were their own—DataRoad is the IT partner that discerning companies choose when they realize that IT cannot be an afterthought.

We do it right. Every time.

What DataRoad Does — And Why It’s Different from Any Other IT Provider

DataRoad is not a computer repair company. It is not a freelancer who shows up when called. It is not a help desk that resolves tickets without knowing your business.

DataRoad is a Managed Service Provider —a technology partner that takes full responsibility for your company’s IT infrastructure in a proactive, ongoing manner, delivering measurable results.

The difference between a reactive IT provider and an MSP like DataRoad is the difference between having an on-call doctor and having a family doctor who knows your medical history, monitors your health regularly, and intervenes before problems turn into emergencies.

The DataRoad model works like this:

We don’t wait for something to go wrong before taking action. We monitor, prevent, and resolve issues proactively—most incidents that our customers never even notice existed were resolved before they could cause any impact.

We don’t charge by the hour. The IT Unlimited model ensures that our interests are fully aligned with those of our clients: the better the technology works, the better it is for both of us. There’s no incentive to drag things out, and no incentive for problems to recur.

We don’t disappear once the system is up and running. Our relationship with DataRoad is a long-term one—with monthly reports, quarterly reviews, and a technology roadmap that keeps pace with the company’s growth.

DataRoad Services — Everything Your Business Needs, All in One Partner

IT Unlimited — Your Company’s IT Department, for a Fixed Monthly Fee

The most comprehensive service DataRoad offers—and the one that most transforms companies’ relationship with technology. IT Unlimited is your company’s external IT department: unlimited on-site, remote, and phone support, 24/7 monitoring, and management of servers, workstations, networks, and security—all included for a fixed monthly fee with no surprises.

No time limits. No travel costs. No unexpected bills. No long-term contracts.

It’s the choice of companies that have realized that IT can’t be a concern—it has to be a certainty.

Ideal for: SMEs with 5 to 200 employees, subsidiaries of international groups, fast-growing companies, and any organization that has experienced IT support failing when it was needed most.

Help Desk and User Support — Immediate Response, Real Solutions

The one-stop shop for all company users—whether your email won’t open, the printer isn’t responding, the VPN won’t connect, or the management software is showing an error. Support via phone, email, and remote access, with technicians who understand your company’s IT environment and solve problems—not just diagnose them.

No automated call-handling system. No endless waiting lines. When you call, you speak directly with a technician.

Ideal for: any company with users who need immediate and effective technical support to keep working.

Structured Computer Networks — Installation and Professional Certification

Network infrastructure is the foundation on which everything else operates. DataRoad designs, installs, and certifies structured computer networks for businesses—including Cat6A cabling, racks, certification using Fluke Networks equipment, fiber optics, and comprehensive documentation provided to the client.

Every network node we install is tested, certified, and documented. The certification report is yours—forever.

Completed projects for the Public Administration’s Social Services (456 certified network points in 3 buildings in Évora), Forward College, the National School of Public Health, and dozens of private companies in Lisbon and Porto.

Ideal for: companies moving into new facilities, relocating their offices, or dealing with outdated cabling infrastructure that causes recurring connectivity issues.

Enterprise Wireless Networks — Wi-Fi That Always Works

A corporate Wi-Fi network isn’t just a larger version of home Wi-Fi. It’s an infrastructure designed with engineering precision—featuring a preliminary site survey, professionally positioned Ubiquiti, Cisco, or Fortinet access points, centralized management, and real-time monitoring.

DataRoad has installed wireless networks in hotels, clinics, vacation rentals, universities, and offices across the country—with results that speak for themselves.

Completed projects for the HD Duecitânia Design Hotel, Varandas de Lisboa (22 apartments), Boavista Palace Porto (72 apartments), Momentus Senior Ávila (8-story building), and the Mitrelli Group —among many others.

Ideal for: hotels, clinics, universities, open-plan offices, and any business where Wi-Fi is critical to operations.

Firewalls, VPNs, and IT Security — Real Protection, Not Just for Show

Cybersecurity isn’t measured by what hasn’t happened yet—it’s measured by the ability to withstand what will inevitably happen. DataRoad implements enterprise-grade security: Fortinet FortiGate and Sophos XGS firewalls, VPN with mandatory multi-factor authentication, network segmentation via VLAN, intrusion monitoring, and GDPR compliance.

For embassies, clinics, law firms, and multinational corporations—where security is non-negotiable.

Completed projects for European diplomatic missions in Lisbon, Clínica Mulher, Clínica do Lambert, and subsidiaries of international groups with ISO 27001 requirements.

Ideal for: any company that handles sensitive data, has employees working remotely, or has experienced—or fears it may experience—a security incident.

Apple Services for Business — The Only ACN Certified Partner You Need

DataRoad is a certified member of the Apple Consultants Network in Portugal—one of the few companies in the country with this status. Comprehensive management of corporate Macs, iPhones, and iPads: Apple MDM, Apple Business Manager, automatic device deployment, unlimited cloud backup, managed updates, and certified Apple technical support.

No winging it. No generalists pretending to know their way around Mac. With official Apple certification that guarantees the job is done right.

Ideal for: creative agencies, tech companies, clinics, hotels, multinational companies with an Apple-centric environment, and any business that uses Macs, iPhones, or iPads and recognizes the need for specialized support.

IP PBX and VoIP Phone Systems — Modern Communications, Lower Costs

Installation and management of IP PBX phone systems for businesses—on-premises, cloud-based, or hybrid. Extensions on any device and from any location, professional call answering, call recording, integration with Microsoft Teams, softphones for mobile devices, and elimination of traditional telecommunications costs.

DataRoad installed IP PBX systems for NewHotel Software in Lisbon, Braga, Faro, and Funchal—four locations, a single voice system, and drastically reduced costs.

Ideal for: companies with multiple offices, field sales teams, companies that still pay full retail prices for telecommunications, and any organization looking to modernize its communications system without increasing costs.

Office Relocation — IT Set Up Before the First Day on the Job

DataRoad takes full responsibility for the IT aspects of any office relocation—including network design, cabling, wireless setups, server migration, workstation configuration, and telephone systems—so that on the first day at the new location, the team can simply plug in their computers and get to work.

No surprises. No downtime. No more of those stressful mornings that so many companies experience when they move offices without a competent IT partner.

Ideal for: any company planning to relocate that has realized the IT aspect is the most critical—and most frequently underestimated—part of the entire process.

Microsoft 365 and the Cloud — Modern Work, Managed by Experts

Full implementation and management of Microsoft 365—Exchange Online, Teams, SharePoint, OneDrive, Azure Active Directory, and Intune. Migration from on-premises servers to the cloud, implementation of security policies, license management, and user support for all Microsoft 365 applications.

For companies that want to get the most out of their investment in Microsoft 365—not just use email and Teams while leaving the rest unconfigured.

Ideal for: companies that are migrating from on-premises infrastructure to the cloud, that have Microsoft 365 but aren’t managing it properly, or that want to implement secure and productive remote work.

The Numbers That Back Up the Words

Over 10 years of experience providing IT services to businesses in Portugal—long before the cloud, smartphones, or corporate Wi-Fi. With a proven track record and loyal clients.

Over 200 active client companies in Portugal and abroad—ranging from SMEs with 5 employees to multinationals with hundreds of users, and from startups to embassies.

99.97% average uptime guaranteed for managed infrastructure—because proactive monitoring and ongoing maintenance work.

an average incident resolution time of less than 4 hours —because when something goes wrong, DataRoad already knows about it before the customer even calls.

24/7 · 365 days a year — monitoring and support services available around the clock, with no exceptions, no holidays, and no “please call back on Monday.”

5 stars on Google — an average rating from real, verified customers who chose to leave a public review of the service they received.

Top 5% of Portugal’s Best SMEs — recognized for the second consecutive year with an “Excellent” rating for Financial Performance and Soundness according to the ScorePME methodology. A guarantee of financial stability and soundness that protects customers from one of the greatest threats in the IT market: a supplier that goes out of business.

Industries That Rely on DataRoad

DataRoad doesn’t specialize in any particular industry—we have real-world experience across all sectors where technology is critical to business. And it is this diversity that makes us stronger with every new project.

Hospitality and Tourism Hotel chains, boutique hotels, vacation rentals, and senior living facilities—where Wi-Fi is the second most valued feature among guests and where the hotel management system must never go down. DataRoad has completed projects with Hotel HD Duecitânia, Varandas de Lisboa, Boavista Palace Porto, and Momentus Senior Ávila.

Healthcare and Pharmaceuticals Medical clinics, diagnostic centers, and pharmaceutical companies—where patient data is protected by the GDPR, imaging systems cannot fail, and system availability is literally a matter of safety. Clients include Clínica Mulher, Clínica do Lambert, and PTR Pharma Consulting.

Higher Education and Research Universities, colleges, and research centers—with high-density networks, academic authentication systems, and the management of hundreds of user devices operated by individuals with varying levels of technical expertise. Clients include Forward College—Lisbon University of London and the National School of Public Health.

Diplomatic and Governmental Embassies, diplomatic missions, and public agencies—where security requirements are the most stringent in the market and confidentiality is paramount. DataRoad was selected through a public tender by the Public Administration Social Services and provides services to European diplomatic missions in Lisbon.

International and Multinational Companies Subsidiaries of international groups that need a local IT partner in Portugal aligned with the global security policies of their headquarters. Clients include Infocapital SA (since 2015), Uriach, Ciphra, the Mitrelli Group, and dozens of other organizations with a presence in Portugal.

Technology and Software Software companies, startups, and scale-ups—where technical staff are power users, environments are complex, and IT support must keep pace with the company’s growth. Clients include NewHotel Software, ReStream, and other technology companies in Portugal.

Professional Services Law firms, consulting firms, accounting and auditing firms—where client data is confidential, critical systems cannot go down, and IT support must be as professional as the services they provide to their clients. Clients include Baker Tilly and Porta da Frente Christie’s.

Distribution and Retail Distribution and retail companies—with warehouses, inventory management systems, logistics networks, and field sales teams that require constant connectivity and support. Clients include Infocapital SA and SMEG Portugal.

Certifications — Proof That Knowledge Is Real

DataRoad’s certifications aren’t just for show. They prove that the team has technical expertise validated by the manufacturers of the technologies they manage—and access to exclusive resources that an uncertified technician does not have.

Microsoft Partner — management of Windows Server, Microsoft 365, Azure, and Active Directory environments with manufacturer-provided technical support.

Apple Consultants Network — a certified member for Apple device management, with access to Apple Business Manager and exclusive ACN technical resources.

Fortinet Partner — deployment and management of FortiGate firewalls by technicians with active NSE certifications.

Sophos Partner — implementation and management of certified Sophos XGS and Endpoint Protection solutions.

Ubiquiti Elite Partner — installation and management of UniFi wireless networks and Ubiquiti network infrastructure at the highest partnership level available.

Dell Technologies Partner — supply and support for Dell servers, workstations, and infrastructure with a manufacturer’s warranty.

Cisco Partner — Cisco networking and switching solutions for enterprise and mid-market environments.

VMware Partner — server virtualization and management of VMware environments for business continuity and infrastructure efficiency.

The Comparison No Competitor Wants You to Make

What Happens in the First Month with DataRoad

Week 1 — Audit and Assessment: A comprehensive inventory of the entire IT infrastructure, identification of critical vulnerabilities, and mapping of systems and dependencies. The client receives a detailed report on the actual state of their infrastructure—often for the first time.

Week 2 — Monitoring Implementation: Install monitoring agents on all systems, configure alerts and thresholds, and activate the real-time visibility dashboard. From this point on, DataRoad keeps a close eye on the entire infrastructure.

Week 3 — Priority Remediation Addressing vulnerabilities and risks identified in the audit—outdated software, incorrect configurations, unverified backups, and imminent points of failure. Most companies end the third week with a significantly more stable and secure infrastructure.

Week 4 — Full Operation The service is fully operational. Users are familiar with the support channels. The DataRoad team is familiar with the environment. The first monthly report is presented, providing a complete summary of all activity—so the client knows exactly what they’ve received.

Featured Clients — Organizations That Have Chosen DataRoad

DataRoad is privileged to work with leading organizations in Portugal and abroad—from a wide range of industries and of varying sizes—all of which share a common trait: high standards.

Among the clients who have publicly announced their choice of DataRoad are Infocapital SA, NewHotel Software, Clínica Mulher, Clínica do Lambert, PTR Pharma Consulting, Forward College, National School of Public Health, Public Administration Social Services, Baker Tilly, Porta da Frente Christie’s, Uriach, Ciphra, UP Portugal, Mitrelli Group, ReStream, SMEG Portugal, Varandas de Lisboa, Hotel HD Duecitânia Design, Boavista Palace Porto, Momentus Senior Ávila, Catholic University, and dozens of other organizations—including European and Middle Eastern diplomatic missions in Lisbon, which prefer to keep their identities confidential.

Don't Waste Another Day on IT That Doesn't Work

DataRoad offers a free assessment of the IT infrastructure of any interested company—with no strings attached, no sales pressure, and no obligation to sign a contract.

The result is a report that tells it like it is regarding the current state of your company’s technology—what’s working, what’s at risk, and what needs to be addressed immediately.

If, after reading the report, you decide not to hire DataRoad, the report is yours to keep. If you decide to hire us, we’ll get started the following week.

It's that simple.

☎ 211 459 950 (Call to a landline within Brazil)  ✉ sales@dataroad.pt

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