01 — Truly unlimited support, with no fine print

The word “unlimited” is used very loosely in the IT market. At DataRoad, it means exactly what it says: no hourly limits, no call limits, no extra charges for urgent requests, and no additional fees for on-site visits. The IT Unlimited contract covers everything—as many service calls as needed, for the same fixed monthly fee.

No surprises on the bill. No arguments about whether a particular service is included or not. When your company needs us, DataRoad is there. Simple.

02 — Proactive monitoring before problems arise

Most IT support companies operate reactively: they wait for the customer to call and report a problem, and only then do they step in. DataRoad takes the opposite approach.

Our monitoring infrastructure tracks the status of all our clients’ systems in real time—servers, networks, firewalls, switches, backups, cloud services, and critical workstations. When a metric falls outside normal parameters, our team is automatically alerted and takes action before the issue escalates into a visible outage.

In many cases, we solve problems that the client never even knew existed. That’s not luck—it’s our approach.

03 — Technicians certified by the importing manufacturers

Any company can claim to have “experienced technicians.” DataRoad can prove it with actual certifications issued by the industry’s leading manufacturers: Ubiquiti, Cisco, Sophos, Fortinet, Dell, Microsoft, VMware, and Apple.

These certifications are not just for show. They represent ongoing training, up-to-date technical knowledge, and direct access to manufacturers’ technical support—which translates into faster responses, more accurate solutions, and fewer trial-and-error situations in our clients’ infrastructure.

04 — The teams that install and configure the systems are the ones who will support the customer in the future

A common problem in Portugal’s IT market: the company that sells the service is not the same one that provides it. The technician who shows up at the client’s office is unfamiliar with the environment, has no prior experience with the system, and won’t be the same person next time.

At DataRoad, that doesn’t happen. The team that installs the network is the same one that supports it afterward. The technician who set up the server knows every detail of the infrastructure. This continuity is invaluable—in terms of response speed, diagnostic quality, and the trust the customer places in those who manage their IT systems.

05 — No loyalty program — we stay because we deserve to

IT Unlimited has no minimum contract term. No DataRoad customer is locked in. If at any time a company is not satisfied with the service, it can terminate the contract without penalties, without complicated procedures, and without any fine print.

This policy isn’t a sales gimmick. It’s simply our way of showing that we believe in what we do. A client who stays with DataRoad does so because they want to—because the service they receive is worth the investment. And it’s precisely this healthy pressure that drives us to give our best in every project, every day.

06 — Nationwide coverage with a real local presence

It’s easy to be based in Lisbon and claim to serve all of Portugal. Having a physical presence and the ability to provide on-site support in Lisbon, Porto, Faro, Funchal, and Évora is another matter entirely. DataRoad has active teams and projects in all of these cities—which means that companies with multiple offices or regional operations receive the same level of service nationwide, with the same dedicated team and the same commitment to quality.

07 — Experience in the most demanding sectors

DataRoad is not just another IT company. Over the years, we have specialized in sectors where the requirements for reliability, security, and availability are the highest.

Hospitality — Hotels in Lisbon and across the country rely on DataRoad for networking, guest Wi-Fi, PMS systems, CCTV, and 24/7 support. Because a hotel never closes, and neither can its IT systems.

Healthcare — Clinics and healthcare facilities where system uptime is critical and where patient data security is non-negotiable.

Diplomacy — Embassies and consular missions with the highest standards of security, confidentiality, and reliability.

International Companies — Multinationals and foreign companies setting up operations in Portugal that need a local partner who speaks their technical language and understands the requirements of global IT environments.

Higher Education — Universities and academic institutions with complex networks, hundreds of concurrent users, and specific security and performance requirements.

08 — Complete transparency in every detail

At DataRoad, customers always know what’s included, what’s been done, and how their infrastructure is performing. Monthly reports on system availability and status are delivered in a clear and understandable format—without unnecessary technical jargon or meaningless data. Company leadership always has an up-to-date view of the health of their IT infrastructure without having to ask.

When there’s a problem, we communicate it. When there’s a suggestion for improvement, we clearly outline the costs and benefits. When things don’t go as planned, we own up to it—and fix it.

09 — A documented and publicly available track record

DataRoad publishes its projects. The hotels we’ve set up, the networks we’ve certified, and the companies we serve—all are documented on our website, complete with details, context, and the results we’ve achieved. We don’t need vague promises or confidential references. Our portfolio speaks for itself.

We are also the MSP with the highest number of verified Google reviews in our industry in Portugal—all organic, all from real customers, and all public.

10 — Among the top 5% of SMEs in Portugal, for two consecutive years

In 2022 and 2023, DataRoad was recognized as one of the Top 5% of SMEs in Portugal, with its Performance and Financial Soundness Index rated as “Excellent.” This independent recognition validates not only the quality of our service, but also the financial health, management, and stability of the company our clients choose to work with.

When you entrust your company’s IT to DataRoad, you’re entrusting it to a stable, certified, and reputable organization—not to a company that might not be around tomorrow.